OVERVIEW
SHOP POLICIES: Thank you for trusting Petit Paws and Treats. We’re delighted to have had the opportunity to have you as a valued customer. Please don’t hesitate to reach out if you ever have any additional needs at sales@petitpawsandtreats.com
SHIPPING: Processing time The time needed to prepare an order for shipping varies. For details, see individual items.
Normal Processing Time: 1-3 Business Days
Estimated shipping times: North America: 3-5 business days Europe: 7-15 business days
We do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes: Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
RETURNS & EXCHANGES: We gladly accept returns and cancellations
Contact us within: 3 days of delivery Ship items back within: 7 days of delivery Request a cancellation within: 3 hours of purchase.
Conditions of return:
- Buyer can return or exchange this item
- Buyer must return item within 7 days of delivery
- Buyer is responsible for return shipping costs
- Buyer is responsible for loss in value (as agreed upon with seller) if an item isn’t returned in its original condition
Shipping Estimated delivery date: Estimated arrival times depend on your local carrier.
Customs and import taxes: Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
WE DO NOT ACCEPT EXCHANGES However, please contact us if you have any problems with your order.
Our refund and returns policy lasts 3 days after receiving the item. If 3 days have passed since you received the item, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Items on Sale
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to us until it has been approved for a refund.
There are certain situations where only partial refunds are granted:
- Toys with obvious signs of use
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
REFUNDS Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
LATE OR MISSING REFUNDS If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@petitpawsandtreats.com
SALE ITEMS: Only regular-priced items may be refunded. Sale items cannot be refunded.
EXCHANGES: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@petitpawsandtreats.com and send your item to the address provided in your email correspondence.
GIFTS: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.
SHIPPING RETURNS: To return your product, you should mail your product to the physical address provided in your email correspondence.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
NEED HELP? Contact us at sales@petitpawsandtreats.com for questions related to refunds and returns.